Shipping Policy

At Exquisite Furniture UK, we are committed to delivering your furniture purchases safely and efficiently. This Shipping Policy outlines the general terms and conditions applicable to the shipment and delivery of products ordered through exquisitefurniture-uk.com. By placing an order on our website, you acknowledge and agree to the terms set out below.

Order Processing

All orders are subject to a processing period prior to dispatch. During this stage, each item undergoes quality verification, careful packaging, and carrier scheduling to ensure it is prepared to the highest standard before leaving our facilities. Processing times may vary depending on the nature of the product and current order volume. Once your order has been processed, you will receive a confirmation that your shipment has been handed over to the designated carrier.

Packaging Standards

Furniture items are packaged using reinforced materials designed to minimise the risk of damage during transit. Depending on the size, weight, and fragility of the product, packaging may include protective outer cartons, shock-absorbing inserts, corner and edge protection, and, where appropriate, pallet reinforcement. Certain items may be delivered in a flat-pack or knock-down format to improve handling safety and reduce the likelihood of transit-related issues.

Delivery Methods

The delivery method applied to your order depends on the size, weight, and nature of the product. Smaller items may be dispatched through standard parcel carriers, while larger furniture pieces and oversized items are typically delivered via specialised freight carriers. Depending on the service level selected at the time of purchase, delivery may be made to the kerbside, to the threshold of your property, or, where applicable, inside your home through a white-glove delivery service. White-glove delivery may include placement of the item in a room of your choice, unpacking, light assembly, and removal of packaging materials. Please note that certain services, such as the removal of existing furniture, wall mounting, or installation of electrical equipment, are not included.

Delivery Access and Customer Responsibilities

It is the customer’s responsibility to ensure that adequate access is available for the delivery of large or bulky items. This includes verifying that doorways, hallways, stairwells, and elevators can accommodate the dimensions of the furniture. If your property has gated access, restricted entry, or any special delivery requirements, you are advised to inform us before placing your order. Delivery personnel may decline to carry out special handling if conditions are deemed unsafe or if access is obstructed. Customers are also responsible for providing accurate delivery information and for ensuring that someone is available to receive the delivery at the agreed location.

Inspection Upon Delivery

We strongly recommend that you inspect all items thoroughly at the time of delivery. Any visible damage to the packaging or the product itself should be noted on the delivery receipt before the carrier departs. Where possible, we encourage you to take photographs of any damage prior to unpacking. Failure to document damage at the point of delivery may limit the remedies available to you in the event of a claim. Concealed damage discovered after unpacking should be reported to us promptly so that we can assist you in resolving the matter with the carrier.

Delivery Attempts and Rescheduling

If a delivery attempt is unsuccessful due to the customer’s unavailability or inaccessible delivery location, the shipment may be returned to the carrier’s facility. In such cases, the customer may be responsible for any costs associated with re-delivery or return. Delivery appointments may be scheduled directly with the carrier, and it is the customer’s responsibility to coordinate a suitable delivery window. We are unable to guarantee specific delivery dates or times, as these are subject to carrier schedules and factors beyond our control.

Delays and Circumstances Beyond Our Control

While we make every effort to ensure timely delivery, delays may occur due to weather conditions, carrier network congestion, customs clearance procedures, or other circumstances beyond our reasonable control. We are not liable for delivery delays caused by third parties or force majeure events. In the event of a significant delay, we will endeavour to keep you informed and to work with the carrier to resolve the issue as efficiently as possible.

Split Shipments

Where an order contains multiple items, it is possible that individual pieces may be dispatched separately and arrive on different dates. This may occur when items are sourced from different locations or when certain products require different handling or delivery methods. In such cases, you will receive separate tracking information for each shipment where applicable.

Contact and Assistance

For any questions or concerns regarding the shipment or delivery of your order, please refer to the contact details provided on our website. Our team is available to assist you with delivery-related enquiries and to help ensure that your experience with Exquisite Furniture UK meets your expectations.

This Shipping Policy should be read in conjunction with our other website policies, including our Returns and Refunds Policy and Terms of Service. By placing an order on exquisitefurniture-uk.com, you confirm that you have read, understood, and agreed to the terms outlined above.